Privacy Policy

At Velona Records, we are committed to protecting your privacy. Our approach is to keep your data safe, and by trusting us with your data we commit never to pass it on to other companies.

This policy explains how we collect and use personal data that we may collect about you when you interact with us. We collect and process data in accordance with the General Data Protection Regulation (GDPR). We do not disclose data to any third parties unless disclosure is necessary for the fulfilment of a service, you have specifically given consent for a particular service, or we have a legitimate interest in disclosing data. Instances in which we do disclose data to third parties are outlined below.

Please contact us by email at velonarecords@gmail.com if you need any further information on our privacy policy.

Processing personal data

We rely on the following lawful bases for processing your data:

  • Consent – We ask your consent for marketing to you by email or post; by consenting to this request we can collect and process your data for this purpose.
  • Contract – we need to collect and process your personal data to fulfil a contract with you; for example, if you place an order or ask for a quote.
  • Legal obligation – where necessary we are obliged to process personal data to comply with the law.
  • Legitimate interests – we collect and process some personal data to pursue our legitimate interests in a way you that would reasonably be expected as part of running our business; for example to better understand our customers so as to provide products and services.

Personal data we collect

  • Your name, address, phone number, email address, gender, date of birth and other contact information;
  • Details of payments that you make to us (payment card details and other transaction details are held by a trusted third-party payment provider);
  • Information about your order and payment history, and information we learn from the way you purchase from us;
  • Information about your credit history with other credit providers which we obtain from credit reference agencies;
  • Copies of proof of identification or proof of address provided to us;
  • The marketing preferences that you provide to us confirming whether you would like us to contact you with information and offers that may be of interest to you; and
  • Records of your activity on our website gathered by cookies on your computer, including your IP address.

Protecting personal data

We take the necessary security arrangements to protect your personal data that is in our possession to prevent unauthorised access, use, disclosure, or similar risks. We take reasonable and appropriate measures to maintain the confidentiality and integrity of your personal data and will only share your data with authorised persons for the exact purpose we specify.

The checkout process on our website is held on a secure server using SSL (secure socket layer) technology to transfer data, which is evidenced by a small padlock symbol next to the web address in your browser. You can verify the security certificate in place by clicking on the padlock symbol.

Sharing personal data

We may need to share your personal data with third parties. In such cases your data will only be shared with parties who adhere to GDPR, data will only be used for the exact purpose we specify, data will be transferred and stored securely and will be deleted or anonymised if we stop working with that third party.

The following list is indicative of third parties with whom we share data (but is non-exhaustive and may change from time-to-time):

  • Payment-processing services
  • Postal services and delivery couriers
  • Email marketing service providers
  • Event ticketing services
  • Marketing agencies

Retaining personal data

We keep your data for as long as it’s needed, after which time it will be deleted or anonymised such that any personal data is removed.

Your rights over personal data

Please contact us if you would like to exercise your right to:

  • Access your personal data
  • Correct any errors in your personal data
  • Erase your personal data
  • Withdraw consent for us to use your personal data
  • Object to us processing your personal data

Withdrawal from marketing

We try to provide you with only informative and relevant content, but you can withdraw consent for us to market to you:

  • by clicking the ‘unsubscribe’ link at the bottom of any marketing email we send
  • by contacting us and asking to opt-out

Unhappy with our approach?

If you are unhappy with any aspect of our use of your personal data, please let us know.

Our Cookie Policy

We use cookies on velona-records.com for a number of purposes. They help us to provide you with a good experience when you browse our website and also allow us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

Please visit our Cookie Policy page to see which cookies we are using.